For the convenience of customers like you, we have indulged ourselves in logistics operations to ensure that you get the three “RIGHTS”!!
(a) “Right quantity” of stone
(b) Acquisitions at the “right time”
(c) Products for the “right price”
These three “RIGHTS” are:-
We always abide by the shipping instructions given by our buyers like you. And hence we:-
1. Always carry out the Pre-Shipment review to ascertain customer’s requirement.
2. Always notify you with Advance Shipping Notification.
3. Let you know each and every shipping status updates, as well as take care of post-shipment documentation.
Another important factor associated with the logistics operations is that, it involves numerous channels, hence another factor that needs to be managed and monitored separately is the payment management, associated at every step. And as a customer, you need not worry about that as we are into that also.
There is a well-developed methodology at Marble Junction that enables us to carry out payment management effectively and efficiently. Starting from the documentation of payment request, tracking the payment at every levels and sublevel involved, till the payment issue resolution and the management of claims doesn’t get completed, which may arise during any instances.